"We are so happy that we chose Horne to install a new HVAC system and duct work for our 1971 Cape Code style home. Horne was the only contractor who suggested that we did not have to purchase two air conditioners and two heating units for dual zones, which saved us thousands of dollars. Instead, they installed a dampener system using our existing air returns and vents so we only had to purchase one new AC and one new heater (in addition to new ductwork). We had an outstanding experience with Sheri Bowers (and Dee), who answered ALL of our many questions and walked us through the process, schedule, and paperwork. We really felt that Sheri cared about our family, our home, and doing her job well. Many salespeople are fake and pushy and desperate to get your business, but Sheri was the opposite: confident, authentic, genuine, and we were impressed with her knowledge of the products and processes. Because Horne had to push our install back a week due to the holidays, they sent out a technician at no charge to keep our old heating unit going through the Christmas and New Year holidays. They even gave us a free air scrubber due to the scheduling glitch. On January 3, Richard and his team were there bright and early and worked for three full days to get us all hooked up and running. They were professional, courteous, clean, and friendly. The team worked hard and took a very short lunch break on site each day. My yard and crawl space were cleaned up at the end of each work day (they knew we had dogs and a child), and Richard answered all of my questions throughout the process. He even stayed late (7:30pm) on the last install day to finish our project and make sure that everything was working properly. The electrician was wonderful as well as the gentlemen who got our thermostats programmed and running properly (their names escape me at the moment). This was by far the easiest and most stress-free experience in dealing with any type of contractor we've ever had as homeowners. We have never had an experience where such caring, consistent, and thorough people worked on our home (and we've had A LOT of contractor work done to our home in the last 10 years). We are Horne customers for life, and we look forward to the benefits of our new maintenance agreement. Thank you Sheri, Dee, Richard, and Richard's team of workers for taking such excellent care of our home and family. "
Verified Purchase
