"Where do I begin? This is one of the BEST customer service experiences I have had in a very long time. (And it's not like tank removal is a fun topic!) In the process of selling my home, I was asked by the purchaser to remove the underground tank found on my property. I decided to contact Firstech because they had originally sand filled the tank for the previous owner prior to my purchase of our 1890 Victorian home. From the moment that Mindy answered the phone, her kindness, caring and understanding of the questions I had from a person who knew absolutely nothing about oil tanks, was unparalleled. She was incredibly informative, helpful, patient and genuinely eager to help me on the quest I was about to encounter. She really put me at ease. Since I was moving and in a time crunch, Firstech did all they could to partner with me in obtaining permits, running them back and forth to the city & move things along as quickly as possible. Then came the day..... What was originally listed and assumed to be a 1000 gal tank was discovered to be a TWO THOUSAND GALLON tank in a maybe 20ft x 10ft space surrounded by the driveway, a 100-year-old holly tree, and my house. OMGoodness, it was nothing anyone had really seen at a residence. But there were no worries. In a situation where many contractors would perhaps cut and run, delay or even dump the problem on you, Firstech handled the situation like you always dream, with the most unbelievable professionalism and know how. They put together a game plan of how to address the situation and brought in a gentleman that I think could find and dig up a needle in a haystack. The next day they returned with a full-size backhoe, managed their machinery flawlessly through my 12-foot gate, used the equipment like we would scoop ice cream into a bowl, and hours later, removed the 2000 gallon tank from the small confined space WITHOUT A SCRATCH. It was successfully removed, opened, tested, cut into two and hauled away like it never even happened. I've done a lot of work on homes through the years and these were masters at work at what they do. Full stop. As you may call around looking for tank removal and make your list of the important considerations, you may find other tank removal services that on face value are less expensive. But in a service as specialized and technical as this, you get what you pay for. Others quoted me less then wanted me to take down fences, trees and cut up my driveway to make it easy to just rip the tank out leaving me with the mess. Firstech cares about you, your home, your property, your end result and your sanity. Their philosophy of superior customer service is TOP down from people who have been there for 15 & 20 years. Hands down, this was one of the best service experiences I have ever had. You will not be disappointed. I'd be happy to verbally share my experience with anyone. "
100% rating - from Asbury Park, NJ on
Verified Purchase