Customer Reviews for Southern Air of MS

Southern Air of MS

4.8

277 reviews since April, 2019

(601) 684-2072 · www.southernairms.com/
Pineville, LA 71360

Consumer Review Summary

277 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of MS. Here are the results to date:

5 Star

89%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

256 out of 275 gave 5 stars

Q: Timeliness in responding to your needs:

247 out of 274 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

247 out of 273 gave 5 stars

Q: Communication and follow-up from the Salesperson:

224 out of 268 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

250 out of 272 gave 5 stars

Q: Condition of the work area after job completion:

238 out of 271 gave 5 stars

Q: How likely would you be to use our company again?

245 out of 273 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

243 out of 273 gave 5 stars

Q: Please rate your overall experience with our company:

238 out of 272 gave 5 stars

	100% rating 100 by D.B. from Kentwood, LA on 04/02/24 Verified Purchase "Kyler was great and very knowledgeable and explained everything in detail and his team were very professional."
	100% rating 100 by B.S. from Brookhaven, MS on 03/26/24 Verified Purchase "All-around satisfaction. "
	100% rating 100 by F.P. from Summit, MS on 03/06/24 Verified Purchase "I have had nothing to complain about since I have been using Southern Air. They are professional and always answer the call."
	100% rating 100 by L.M. from Mccomb, MS on 01/08/24 Verified Purchase "Kyler was great. Very professional. Gary was the main installer and was fantastic. Very professional."
	100% rating 100 by M.B. from Brookhaven, MS on 12/21/23 Verified Purchase "Thank you for efficiently and professionally installing my new air conditioner this month."
	100% rating 100 by M.J. from Summit, MS on 11/15/23 Verified Purchase "Whether a call about my HVAC or a plumbing need, I always get a timely response and courteous, professional service."
	100% rating 100 by S.A. from Magnolia, MS on 09/29/23 Verified Purchase "All of your associates—Timothy, Kyle, Chance, and the other young man with Chance- were excellent- a 5 out of 5 on all of them. They were all professional, polite, very personable, and knowledgeable. "
	94% rating 100 by C.W. from Mccomb, MS on 08/27/23 Verified Purchase "Your installation team was very work-focused, but also very personable."
	97% rating 100 by G.B. from Summit, MS on 07/20/23 Verified Purchase "Fast response--installed a window unit until able to install my A/C/heat. All of the employees were very courteous."
	100% rating 100 by L.L. from Centreville, MS on 07/18/23 Verified Purchase "The reputation of this company outweighs itself. The service was timely, affordable and experienced for technicians."

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Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS