Customer Reviews for Southern Air of LA

Southern Air of LA

4.9

664 reviews since April, 2019

(318) 777-5555 · southernairnow.com
Pineville, LA 71360

Consumer Review Summary

664 reviews since April, 2019

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of LA. Here are the results to date:

5 Star

91%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

609 out of 659 gave 5 stars

Q: Timeliness in responding to your needs:

614 out of 661 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

601 out of 665 gave 5 stars

Q: Communication and follow-up from the Salesperson:

555 out of 652 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

625 out of 662 gave 5 stars

Q: Condition of the work area after job completion:

586 out of 658 gave 5 stars

Q: How likely would you be to use our company again?

616 out of 665 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

604 out of 664 gave 5 stars

Q: Please rate your overall experience with our company:

602 out of 661 gave 5 stars

	100% rating 100 by D.G. from Jonesville, LA on 04/15/24 Verified Purchase "All the technicians were very good at their jobs."
	100% rating 100 by J.T. from Boyce, LA on 04/05/24 Verified Purchase "We have been very happy thus far with our new unit. "
	100% rating 100 by G.M. from Woodworth, LA on 03/25/24 Verified Purchase "All the sales and technicians from Southern Air are prompt, professional, and courteous. I have been a customer for many years. Dustin has serviced our HVAC units in the past and the new unit was installed in just one day after requested. The HVAC team that installed my new Trane was fast, professional, and courteous as well. I have never used Southern Air plumbing before and kept putting off having the plumbing repair work done. I should have called sooner but Brennan and Casey were on top of the job. Brennan and his associate were fast and explained everything well on all my faucet fixes, so glad to have all my faucets working now. Casey and Brennan also came to install my new Tankless Water Heater and fix a particularly difficult tub faucet. From start to finish - I had 8-9 projects that needed to be completed and they fixed me up in just two days!!! FANTASTIC!! Laura and Derrick from the admin team also helped tremendously and made it happen that I was approved for my new HVAC unit and tankless water heater installation and had it rolled into one easy payment. Also, having maintenance scheduled and paid for ahead of time on the tankless will give me peace of mind for many years. I cannot say enough good things about all the teams from Southern Air taking care of this for me. :) This is an investment in my largest asset, my home, and we certainly LOVE the tankless water heater and new A/C. No more running out of hot water or sweating from an old unit. This is such a load off my mind having all this taken care of. I could say so much more, but I'd end up writing a novel!!! Thank you again for all the hard work and quality products. :):):)"
	100% rating 100 by T.C. from Pineville, LA on 03/14/24 Verified Purchase "All personnel were very knowledgeable and courteous and worked expertly and with the up-most concern for the customer."
	100% rating 100 by S.B. from Pineville, LA on 02/22/24 Verified Purchase "Bryon was very kind and considerate. He went above and beyond to help us."
	94% rating 100 by E.N. from Alexandria, LA on 02/12/24 Verified Purchase "We have been dealing with this company for over 20 years. Everyone we had contact with was professional, informative, kind, courteous, and respectful. Excellent company."
	100% rating 100 by T.R. from Alexandria, LA on 01/31/24 Verified Purchase "The guys were very friendly and knew the system."
	100% rating 100 by K.C. from Deville, LA on 01/29/24 Verified Purchase "Very quick response. Amazing customer service and timely installation of a new unit."
	100% rating 100 by G.P. from Tullos, LA on 01/03/24 Verified Purchase "Excellent service."
	100% rating 100 by G.D. from Oakdale, LA on 12/29/23 Verified Purchase "We were serviced in a professional and timely manner. "

(231 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS