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Trahan's Heating & Air Conditioning
97.066540722082 100
4.9

535 reviews since March, 2018

Trahan's Heating & Air Conditioning
(985) 777-5555 ·
Pineville, LA 71360

Consumer Review Summary

535 reviews since March, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Trahan's Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
1%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

502 out of 529 gave 5 stars

Q: Timeliness in responding to your needs:

502 out of 534 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

504 out of 532 gave 5 stars

Q: Communication and follow-up from the Salesperson:

460 out of 523 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

477 out of 527 gave 5 stars

Q: Condition of the work area after job completion:

445 out of 528 gave 5 stars

Q: How likely would you be to use our company again?

486 out of 531 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

482 out of 528 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

0 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

0 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

481 out of 529 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Houma, LA on Verified Purchase
"Totally awesome!"
100% rating 100 from Houma, LA on Verified Purchase
"Customer service, salesperson, and installation team were all great. Updated our system and added a few extras seamlessly."
100% rating 100 from Houma, LA on Verified Purchase
"Mark and Ben were so courteous and well-mannered."
100% rating 100 from Houma, LA on Verified Purchase
"The salesman and installers were all terrific. The salesman was extremely patient answered every question I had and addressed all my concerns. The furnace installers were extremely respectful not just of me but of my home. Precautions were taken to protect my belongings. The three with whom I spoke formed a great team! The mug and cookies were a thoughtful gift!"
100% rating 100 from Bourg, LA on Verified Purchase
"I am very satisfied with the services provided by Trahan's Heating and Cooling. During the initial visit, Brader was very informative and provided a detailed explanation of what was needed and why before presenting me with options. During installation, Darrel and his team were very efficient and treated my home as their own. "
100% rating 100 from Houma, LA on Verified Purchase
"We have been using Trahan's for over 15 years. We love how fast they fix any issues we have with our A/C system. We love the maintenance plan that we have with them. Michelle and Rhonda were very helpful when I had any questions about installation and payment plan options. All of the staff that services and installs the A/C systems are very nice and knowledgeable about the products they carry. I also like how the company has expanded and is able to also do electrical work as well as install generators."
100% rating 100 from Raceland, LA on Verified Purchase
"Friendly and professional."
100% rating 100 from Thibodaux, LA on Verified Purchase
"Have always been very pleased with your service. Would highly recommend them."
100% rating 100 from Houma, LA on Verified Purchase
"I was pleased with the salesman the discounts that were provided for me, the quickness of installation, and how clean they put the house back. Each and every one of the guys was polite and courteous! Thank y’all!"
100% rating 100 from Thibodaux, LA on Verified Purchase
"Jacob was very knowledgeable about the A/C and heating system. He answered all our questions with no hesitation. The installation crew (Taylor, Blake, Darrell, and Garrett)was awesome at getting the job done."
(177 Remaining)