VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Lam-Air Heating and Air Conditioning
95.223880597015 100
4.8

114 reviews since April, 2018

Lam-Air Heating and Air Conditioning
(541) 476-6978 ·
Merlin, OR 97532

Consumer Review Summary

114 reviews since April, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Lam-Air Heating and Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

100 out of 113 gave 5 stars

Q: Timeliness in responding to your needs:

97 out of 112 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

100 out of 114 gave 5 stars

Q: Communication and follow-up from the Salesperson:

94 out of 109 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

99 out of 113 gave 5 stars

Q: Condition of the work area after job completion:

95 out of 111 gave 5 stars

Q: How likely would you be to use our company again?

100 out of 110 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

99 out of 111 gave 5 stars

Q: Please rate your overall experience with our company:

97 out of 112 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Grants Pass, OR on Verified Purchase
"Terrific company. The job was well done and completed on time. All my questions were answered."
100% rating 100 from Eagle Point, OR on Verified Purchase
"Lee was great in explaining everything and then Brandon and his team were really great on the installation. Everyone was very professional. Their prices were competitive. We couldn’t be more satisfied with the entire experience of getting a new evaporator coil fitted into our existing HVAC unit and replacing the outside AC unit. Everything fired right up when they were done. They also did a follow-up visit to make sure everything was working properly."
100% rating 100 from Merlin, OR on Verified Purchase
"Happy with all aspects of Lamb-Air installation.Thanks for your timely response."
100% rating 100 from Grants Pass, OR on Verified Purchase
"A superb company!"
100% rating 100 from Merlin, OR on Verified Purchase
"It was refreshing to deal with a company that cares about giving good customer service."
100% rating 100 from Brookings, OR on Verified Purchase
"Your installers were courteous and very professional. Brandon and Tyler went beyond what I expected. Excellent employees!"
92% rating 100 from Medford, OR on Verified Purchase
"It's all positive except that we had to have 3 more visits after installation to get it all straight. Everyone has been very nice."
97% rating 100 from Myrtle Creek, OR on Verified Purchase
"This company put a similar heat pump unit in my daughter's house. I was there and watched them do it and was impressed by their professionalism, speed, and their desire to "Do it right". Unexpected was that their bid for my job came in the lowest. So I can't help but say 'Rah, Rah, Lam-Air', thank you for a job well done!"
100% rating 100 from Grants Pass, OR on Verified Purchase
"Just want to say thank you so much for the wonderful job! I called to have the HVAC system in my rental repaired prior to having new tenants move. Jimmy came out on Monday morning to do the inspection. As I suspected, I needed a new system. Not what i wanted to hear. Jimmy was wonderful. He took the time to explain everything to me. Even gave an upset old lady a hug. He called and spoke with Lee in his office who was able to work his magic and get me a good price. Brandon and Ruben showed up early this morning and had the new install completed by the afternoon. Great job. Very friendly and patient with this old lady. Great job Lam-Air"
100% rating 100 from Grants Pass, OR on Verified Purchase
"I am very happy with all aspects of the company."
(29 Remaining)