4.9
4,429 reviews since June, 2017
Consumer Review Summary
4,429 reviews since June, 2017
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ace Hardware Home Services. Here are the results to date:
Survey Question Results
Q: Courtesy and professionalism of our Phone Representatives:
4,158 out of 4,385 gave 5 stars
Q: Timeliness in responding to your needs:
4,122 out of 4,395 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
555 out of 583 gave 5 stars
Q: Communication and follow-up from the Salesperson:
507 out of 576 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
551 out of 581 gave 5 stars
Q: Condition of the work area after job completion:
4,203 out of 4,367 gave 5 stars
Q: How likely would you be to use our company again?
4,116 out of 4,377 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
4,046 out of 4,376 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
3,726 out of 3,817 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
3,688 out of 3,808 gave 5 stars
Q: Overall experience with the Service Technician:
3,689 out of 3,789 gave 5 stars
Q: Please rate your overall experience with our company:
4,102 out of 4,351 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS