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Strines Heating & A/C
97.63863281804 100
4.9

1,574 reviews since September, 2017

Strines Heating & A/C
(717) 755-4127 ·
York, PA 17406

Consumer Review Summary

1,574 reviews since September, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Strines Heating & A/C. Here are the results to date:

Satisfaction Ratings
5 Star
92%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,450 out of 1,569 gave 5 stars

Q: Timeliness in responding to your needs:

1,422 out of 1,576 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,323 out of 1,413 gave 5 stars

Q: Communication and follow-up from the Salesperson:

1,220 out of 1,401 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,342 out of 1,413 gave 5 stars

Q: Condition of the work area after job completion:

1,415 out of 1,563 gave 5 stars

Q: How likely would you be to use our company again?

1,463 out of 1,565 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,457 out of 1,571 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

150 out of 157 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

142 out of 155 gave 5 stars

Q: Overall experience with the Service Technician:

146 out of 153 gave 5 stars

Q: Please rate your overall experience with our company:

1,452 out of 1,566 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from York, PA on Verified Purchase
"Strines was very helpful and responded quickly. They worked to provide a requested date for installation, which was very helpful."
100% rating 100 from York, PA on Verified Purchase
"We asked Strines to install a new Air Conditioner. We are longtime customers, and the entire process was great. We couldn't be happier!"
100% rating 100 from York, PA on Verified Purchase
"Best service from the first encounter through the installation through the payment. Shout out to my installers they were very personable and always asked if we had questions, and always had the answers. Great job!"
100% rating 100 from Dallastown, PA on Verified Purchase
"Great service from start to finish. Everyone was helpful and professional. I have already recommended this company to my friends."
100% rating 100 from York, PA on Verified Purchase
"Chad, our sales rep., was knowledgeable. Great follow-through. checked in on our job with the crew. The work crew was polite, explained things and did a great job of cleaning up."
100% rating 100 from York, PA on Verified Purchase
"Every step of this process with Strine's was excellent. Chad was knowledgeable and professional and didn't talk down to me when explaining the differences between my old system and the new one, or try to sell me more than I needed. The installers were friendly and respectful to me and each other--they clearly enjoyed working together, and if they encountered difficulty with Plan A, they smoothly moved to Plan B. I couldn't be happier with their work and have already given out some of Chad's cards to friends. "
100% rating 100 from Red Lion, PA on Verified Purchase
"Strines responded within a mannerly time and got the job done. Thank you!!"
100% rating 100 from York, PA on Verified Purchase
"The Strines team was professional and courteous from start to finish. They were patient with us as we made the decision on not only the company we chose but the unit as well. I would recommend Strines to anyone needing HVAC support."
100% rating 100 from Stewartstown, PA on Verified Purchase
"Very impressed, prompt estimates and options were given. Very impressed with the installation crew. They worked through some of this winter's worst weather and completed the job in a neat, clean, and very professional manner. They appeared to take pride in their work and their workmanship was very evident. So far I am very satisfied with the unit they installed, how well it operates, and quite frankly quite satisfied with the whole experience. "
100% rating 100 from Red Lion, PA on Verified Purchase
"EXCELLENT Experience! The heat stopped working on the weekend. Called on Sunday afternoon and had a technician at the house within an hour. Because the furnace was almost 30 years old, parts for repair needed to be ordered. Had a quote for the parts and repair work by 8:30 am on Monday. Elected to look into replacement instead of repair. A sales rep was at my house by 10 am. Reviewed options and pricing and elected to replace not only the furnace but the coil and A/C unit as well. The installation crew arrived at 8 am on Tuesday and completed the entire job by 1:30 pm! HUGE shout out to Ben (the sales rep) for his knowledge, demeanor, and professionalism! Because of his service and sales experience, he was able to answer all of my questions and make me feel as though I was making very informed choices! The entire team from Strine's was prompt, efficient, and proficient in executing each step in the process!"
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