VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Southern Air of Shreveport
96.920152091255 100
4.9

998 reviews since July, 2016

Southern Air of Shreveport
(318) 746-0500 ·
Pineville, LA 71360

Consumer Review Summary

998 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Southern Air of Shreveport. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

896 out of 983 gave 5 stars

Q: Timeliness in responding to your needs:

911 out of 986 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

920 out of 988 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

890 out of 983 gave 5 stars

Q: Condition of the work area after job completion:

878 out of 987 gave 5 stars

Q: How likely would you be to use our company again?

903 out of 990 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

896 out of 989 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

883 out of 981 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Benton, LA on Verified Purchase
"James P was very professional, and personable--no pressure sales. Austin and Michael, the technicians, didn't even take a break. They cleaned up after the job was completed."
100% rating 100 from Shreveport, LA on Verified Purchase
"John was amazing at explaining our options for getting a new system. He went above and beyond, even fixing a warranty issue on an air handler that a different company installed. John continued to answer our questions even after he left. The receptionists were very polite when answering the phone and connected me to the correct people quickly. Andrew answered our technical questions and even offered to answer my husband's questions when my husband finished work after normal operating hours. Austin and Mike were on our installation team. They were very kind and patient with my young child who asked a million questions and loved watching them work. The platform they built looks wonderful and sturdy. They cleaned up all the trash and removed it from my house. They took extra care to lay out blankets and protect our wooden floors! I would not hesitate to use their team again! The house has been so cool since installing the new system! "
100% rating 100 from Shreveport, LA on Verified Purchase
"Excellent."
100% rating 100 from Shreveport, LA on Verified Purchase
"The installation team did a great job."
100% rating 100 from Shreveport, LA on Verified Purchase
"James, Cal, and Adam make a great team. Thanks for the professional work."
100% rating 100 from Shreveport, LA on Verified Purchase
"No complaints, only satisfaction."
100% rating 100 from Shreveport, LA on Verified Purchase
"Very friendly. Good personalities. Good work and good communication."
100% rating 100 from Tyler, TX on Verified Purchase
"Very good service."
100% rating 100 from Shreveport, LA on Verified Purchase
"The company is very professional. "
100% rating 100 from Whitehouse, TX on Verified Purchase
"I have used Evans A/C for 33 years and will continue to use their services. "
(304 Remaining)