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Hoffman Cooling and Heating
94.97311827957 100
4.8

106 reviews since January, 2017

Hoffman Cooling and Heating
(651) 439-5770 ·
Stillwater, MN 55082

Consumer Review Summary

106 reviews since January, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoffman Cooling and Heating. Here are the results to date:

Satisfaction Ratings
5 Star
85%
4 Star
11%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

82 out of 92 gave 5 stars

Q: Timeliness in responding to your needs:

85 out of 94 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

76 out of 84 gave 5 stars

Q: Communication and follow-up from the Salesperson:

73 out of 83 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

58 out of 71 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

61 out of 70 gave 5 stars

Q: Condition of the work area after job completion:

81 out of 94 gave 5 stars

Q: How likely would you be to use our company again?

77 out of 93 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

75 out of 93 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

19 out of 22 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

17 out of 21 gave 5 stars

Q: Overall experience with the Service Technician:

17 out of 21 gave 5 stars

Q: Please rate your overall experience with our company:

76 out of 92 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Stillwater, MN on Verified Purchase
"The installation went very well. Now I am waiting for warmer weather so the air conditioner can be hooked up. Thanks!"
98% rating 100 from Lino Lakes, MN on Verified Purchase
"Excellent service, as usual! Always my first call, and I could not be more happy with the result."
100% rating 100 from Plymouth, MN on Verified Purchase
"Have no complaints. All services were professional and well done. Excellent follow up also."
100% rating 100 from Maple Grove, MN on Verified Purchase
"The salesperson was thorough and answered all our questions. Very satisfied! Would recommend to other at the drop of a hat!"
100% rating 100 from Eden Prairie, MN on Verified Purchase
"I had three quotes for a new furnace and air conditioner. Steve at Hoffman did a great job of exploring options for me. He even removed a ceiling tile to get a better view before recommending a high-efficiency furnace. He was the only one of the three to do so, and we are very happy so far. "
100% rating 100 from Woodbury, MN on Verified Purchase
"The cookies you sent with the survey were delicious! ;-)"
100% rating 100 from Bloomington, MN on Verified Purchase
"It isn't very often that I can brag about a contractor that I have used, but Hoffman Cooling and Heating was really, really good. Timely communication, on-time installation, no upselling, and (I believe) great value for the price. Highly recommended."
100% rating 100 from Saint Paul, MN on Verified Purchase
"We were also impressed with your warranty, financing, and duct cleaning! Very thrilled with our new furnace and central air!"
100% rating 100 from Stillwater, MN on Verified Purchase
"Great experience with Steve and the install team. Thanks Hoffman!"
98% rating 100 from New Hope, MN on Verified Purchase
"Very good experience. Hoffman seems very customer oriented overall. Very impressed with Steve, my salesperson. Steve did a great job presenting the product, warranties, and service commitment. I feel I was treated very fairly and appreciate the gift of insulated bag and cookies. Nice touch."
(22 Remaining)