Customer Reviews for Rite Way Heating, Cooling & Plumbing

4.9

11,226 reviews since August, 2017

(520) 745-0660 · RiteWayAC.com
Tucson, AZ 85714

Consumer Review Summary

11,226 reviews since August, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Rite Way Heating, Cooling & Plumbing. Here are the results to date:

5 Star

90%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

10,263 out of 11,098 gave 5 stars

Q: Timeliness in responding to your needs:

10,196 out of 11,123 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

3,904 out of 4,226 gave 5 stars

Q: Communication and follow-up from the Salesperson:

3,610 out of 4,189 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

3,953 out of 4,247 gave 5 stars

Q: Condition of the work area after job completion:

4,974 out of 5,553 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

2,403 out of 2,696 gave 5 stars

Q: Knowledge and expertise of the Project Manager:

5,207 out of 5,506 gave 5 stars

Q: Communication and follow-up from the Project Manager:

4,722 out of 5,290 gave 5 stars

Q: How likely would you be to use our company again?

4,930 out of 5,586 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4,881 out of 5,576 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,255 out of 1,333 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,238 out of 1,335 gave 5 stars

Q: Overall experience with the Service Technician:

1,226 out of 1,316 gave 5 stars

Q: Please rate your overall experience with our company:

4,872 out of 5,567 gave 5 stars

	100% rating 100 by P.C. from Marana, AZ on 04/20/24 Verified Purchase "Our job of installing a natural gas line to our BBQ was performed to our satisfaction by Jerald. He did a great job and was a true professional. Thank you! "
	100% rating 100 by R.O. from Rio Rico, AZ on 04/19/24 Verified Purchase "Daniela was very professional and provided all the information needed for us to make a decision."
	100% rating 100 by D.J. from Benson, AZ on 04/12/24 Verified Purchase "Very helpful in explaining everything and very polite."
	100% rating 100 by S.J. from Tucson, AZ on 04/12/24 Verified Purchase "Really satisfied with Conrad. He is a nice person as well as an expert at his job. Thank you. "
	100% rating 100 by P.E. from Tucson, AZ on 04/11/24 Verified Purchase "Daniela is very personable, knowledgeable, and professional. I was hoping my system would run another year, but not so. It's just too weird that it would konk out on April Fool's Day! We have done business with your company for at least 25 years, and I trust you will continue to give me good service. I wouldn't think of checking out any other company, comparing prices, or any of that. "
	100% rating 100 by R.F. from Tucson, AZ on 04/11/24 Verified Purchase "Bill is great and very knowledgeable. We are very happy with choosing you and can't wait until the system is installed."
	94% rating 100 by J.K. from Tucson, AZ on 04/06/24 Verified Purchase "Your total replacement tech (Eric) explained that a core replacement would probably be sufficient instead and I GREATLY appreciate his honesty. Your core tech was very efficient as well (David)"
	100% rating 100 by G.M. from Tucson, AZ on 04/05/24 Verified Purchase "Great experience! "
	100% rating 100 by K.P. from Tucson, AZ on 04/05/24 Verified Purchase "Brandon was exceptional. He was honest and super knowledgeable. He took the time to inspect everything thoroughly and explain things in a way we understood. Great professionalism and approachability. Would definitely trust Brandon’s work and recommendations."
	100% rating 100 by C.G. from Tucson, AZ on 03/29/24 Verified Purchase "Decided to choose Rite Way due to the professional knowledge and honesty of Brandon."

(3,405 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS