Customer Reviews for Bailey's Comfort Services

Bailey's Comfort Services

4.8

456 reviews since February, 2017

(706) 828-8888 · baileysaugusta.com
Augusta, GA 30907

Consumer Review Summary

456 reviews since February, 2017

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bailey's Comfort Services. Here are the results to date:

5 Star

87%

4 Star

10%

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

417 out of 451 gave 5 stars

Q: Timeliness in responding to your needs:

403 out of 454 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

408 out of 454 gave 5 stars

Q: Communication and follow-up from the Salesperson:

384 out of 451 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

415 out of 454 gave 5 stars

Q: Condition of the work area after job completion:

381 out of 452 gave 5 stars

Q: How likely would you be to use our company again?

383 out of 452 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

385 out of 450 gave 5 stars

Q: Please rate your overall experience with our company:

390 out of 453 gave 5 stars

	100% rating 100 by D.A. from Evans, GA on 04/08/24 Verified Purchase "I received 5-star service! "
	97% rating 100 by A.H. from Augusta, GA on 03/29/24 Verified Purchase "Great! Professional and honest. Top-notch throughout the whole process. Thank you all."
	97% rating 100 by K.K. from Augusta, GA on 03/29/24 Verified Purchase "Everything was very good. I am a return customer due to the technician that came back here last summer. His honesty made me call back."
	97% rating 100 by E.J. from Augusta, GA on 03/04/24 Verified Purchase "The installation of the unit was done in a timely fashion. The installers were very professional."
	100% rating 100 by E.F. from Hephzibah, GA on 02/07/24 Verified Purchase "Very professional."
	100% rating 100 by T.R. from Evans, GA on 11/30/23 Verified Purchase "Thank you for providing excellent quality of your product and exceeding my expectations with amazing customer service!!"
	100% rating 100 by L.R. from Augusta, GA on 11/16/23 Verified Purchase "Bailey's Comfort Services did an excellent job starting with a quick response to my initial issues, through replacing my heating and air system. The team they sent out to install my system was very knowledgeable and got the job done sufficiently they were very courteous and didn't hesitate to answer any questions I had. The salesman was great. He explained everything about the process and was knowledgeable and a nice guy. I highly recommend BCS for all your heating and air needs. Thank you Bailey's for great service and for putting my worries to rest."
	100% rating 100 by C.G. from Evans, GA on 10/30/23 Verified Purchase "I was very pleased with how quickly Bailey's responded to my HVAC issues. Their clear communication with me about how to resolve the problem and their follow-through. Thanks."
	97% rating 100 by J.H. from Evans, GA on 10/30/23 Verified Purchase "Very professional. Joel is an excellent salesman. Great follow-up. I got the impression Bailey's really wanted to do a top-notch job and they succeeded!"
	100% rating 100 by J.A. from Grovetown, GA on 10/18/23 Verified Purchase "I have nothing but positive experiences with your employees."

(160 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS