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Gordon's Heating and Air LLC
97.897574123989 100
4.9

435 reviews since July, 2016

Gordon's Heating and Air LLC
(912) 826-6380 ·
EDEN, GA 31307

Consumer Review Summary

435 reviews since July, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Gordon's Heating and Air LLC. Here are the results to date:

Satisfaction Ratings
5 Star
94%
4 Star
4%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

402 out of 423 gave 5 stars

Q: Timeliness in responding to your needs:

375 out of 402 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

155 out of 159 gave 5 stars

Q: Communication and follow-up from the Salesperson:

124 out of 136 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

157 out of 161 gave 5 stars

Q: Condition of the work area after job completion:

384 out of 413 gave 5 stars

Q: How likely would you be to use our company again?

397 out of 421 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

378 out of 399 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

257 out of 270 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

253 out of 267 gave 5 stars

Q: Overall experience with the Service Technician:

251 out of 266 gave 5 stars

Q: Please rate your overall experience with our company:

368 out of 393 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Pooler, GA on Verified Purchase
"We were very happy with the whole experience and highly recommend Gordon's Heating & Air."
100% rating 100 from Pooler, GA on Verified Purchase
"We appreciate ALL that Gordon's Heat and Air has done for us since our move here 13 years ago. Can't say enough about all their staff, especially Terese, like and the others. We highly recommend them."
100% rating 100 from Guyton, GA on Verified Purchase
"I really appreciated the great customer service. Your knowledge of what I needed really helped me out. I just wanted to thank you for a job well done. Keep up the good work. I am enjoying my new unit and the cool air. I know I can always depend on your service. I do highly recommend your company and service. Thank you again for caring to keep me cool."
95% rating 100 from Rincon, GA on Verified Purchase
"This is the best heating and air company I have ever dealt with in 48 years of home ownership. Denise is the greatest. All the technicians have been very professional and personable."
100% rating 100 from Hilton Head Island, SC on Verified Purchase
"Beyond excellent! I worked for an Architectural firm and was a project manager (43 years). Gordon's work exceeds the majority of HVAC firms."
100% rating 100 from Port Wentworth, GA on Verified Purchase
"The old system went out right before the freezing weather warning. Gordon's had the new system in and running before the freeze hit. So thankful for the fast response and courtesy service."
100% rating 100 from Newington, GA on Verified Purchase
"Gordon's quality and professional service cannot be beaten."
100% rating 100 from Bloomingdale, GA on Verified Purchase
"We so appreciate a real person answering our phone call and the quick response to our problem. Excellent service!"
100% rating 100 from Ellabell, GA on Verified Purchase
"A satisfactory finish to a good job!"
100% rating 100 from Savannah, GA on Verified Purchase
"Gordon's Heating and Air were professional and ready to help from the moment I reached out to them - not just some of the employees but all were kind, respectful, ready to help, listened, and ready to give suggestions to meet my needs. They went above and beyond just installing my unit. I am very happy I went with Gordon's. This company was definitely the right choice for heating and air needs."
(152 Remaining)