96.442290902741 100
4.8

646 reviews since March, 2016

Excel Heating & Cooling
(540) 434-0030 ·
Harrisonburg, VA 22801

Consumer Review Summary

646 reviews since March, 2016

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Excel Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
10%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

589 out of 637 gave 5 stars

Q: Timeliness in responding to your needs:

549 out of 640 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

531 out of 576 gave 5 stars

Q: Communication and follow-up from the Salesperson:

486 out of 570 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

533 out of 570 gave 5 stars

Q: Condition of the work area after job completion:

549 out of 633 gave 5 stars

Q: How likely would you be to use our company again?

566 out of 640 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

554 out of 637 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

52 out of 65 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

50 out of 64 gave 5 stars

Q: Overall experience with the Service Technician:

51 out of 62 gave 5 stars

Q: Please rate your overall experience with our company:

556 out of 633 gave 5 stars