Customer Reviews for Scott's Heating & Air Conditioning

4.9

1,639 reviews since July, 2015

(407) 221-8007 · scottsair.com
Longwood, FL 32752

Consumer Review Summary

1,639 reviews since July, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Scott's Heating & Air Conditioning. Here are the results to date:

5 Star

94%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

1,521 out of 1,618 gave 5 stars

Q: Timeliness in responding to your needs:

1,504 out of 1,624 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

790 out of 832 gave 5 stars

Q: Communication and follow-up from the Salesperson:

740 out of 824 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

788 out of 833 gave 5 stars

Q: Condition of the work area after job completion:

1,521 out of 1,613 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

716 out of 767 gave 5 stars

Q: How likely would you be to use our company again?

1,523 out of 1,624 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

1,521 out of 1,630 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

767 out of 793 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

758 out of 790 gave 5 stars

Q: Overall experience with the Service Technician:

761 out of 792 gave 5 stars

Q: Please rate your overall experience with our company:

1,520 out of 1,615 gave 5 stars

	100% rating 100 by D.S. from Orlando, FL on 04/20/24 Verified Purchase "Craig was able to provide an onsite visit to assess my HVAC needs on the same day as my initial call. His proposal was thorough and provided choices. The installation date happened within a few days. The installers, Josh and Wil, were the hardest-working team! These guys were amazing with the details of the installation work. The area was left without one spec of debris. Professionalism, courtesy, dependability, and expertise are top priorities when hiring a company. Scott's team met my expectations and in addition, I received a reasonable price. Jessica, the office rep, was also a great help in answering my questions, ensuring I was satisfied with the system, and setting up the final inspection. Thanks for everything!"
	100% rating 100 by M.C. from Oviedo, FL on 04/11/24 Verified Purchase "For years now I have used Scott’s and will continue. This company truly does an excellent job. This time appointment Cliff came out, he was so very knowledgeable, courteous, and thorough with his maintenance. We continue to recommend Scott's to all of our friends and neighbors. "
	by .R. from Port Orange, FL on 04/05/24 Verified Purchase "The office assistant was great and the tech was very nice and did a great job!"
	100% rating 100 by M.L. from Lake Mary, FL on 04/02/24 Verified Purchase "Always professional and the technician was very nice and explained all the work completed. "
	100% rating 100 by H.K. from Longwood, FL on 03/30/24 Verified Purchase "Craig was extremely helpful and patient with me. He explained a lot and helped me to make the right decision on my new AC unit. The office staff were all very helpful in answering my questions. Boris and his team, who did the installation, went above and beyond and did a great job. He noticed things that needed to be fixed as they did the installation and was very helpful in explaining things to me. Everything was cleaned up afterward. I am a previous customer and am very happy with Scott's."
	100% rating 100 by M.W. from Orlando, FL on 03/19/24 Verified Purchase "Philly was very helpful in explaining the Echo functions and showing my wife and me the workings of our AC system."
	100% rating 100 by D.H. from Sanford, FL on 03/15/24 Verified Purchase "Tech was great! Dan was professional and showed a personal interest in our situation. Will recommend Scott’s and Dan every time! "
	100% rating 100 by D.B. from Lake Mary, FL on 03/13/24 Verified Purchase "My son recommended you. I found everyone I interacted with to be pleasant, helpful, and efficient. My installation was set up for the next day and is working great. "
	92% rating 100 by S.B. from Longwood, FL on 03/11/24 Verified Purchase "My service rep was so in tune with the service of my A/C. I even told him "He's the only service rep I've had for my unit that spent so much time to make sure it was all in good working condition." I was very pleased with his work ethic and explained everything he was doing or had done. I can't thank him enough for his dedication to his field of service! Great job!!"
	100% rating 100 by A.Z. from Deland, FL on 03/08/24 Verified Purchase "Craig was excellent and I have recommended your company because of him and your installers. We also love your AC unit. "

(723 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS