Customer Reviews for Hammond Services

Hammond Services

4.8

3,295 reviews since May, 2015

(770) 227-5325 · hammondservices.com
Griffin, GA 30223

Consumer Review Summary

3,295 reviews since May, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hammond Services. Here are the results to date:

5 Star

88%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

2,874 out of 3,245 gave 5 stars

Q: Timeliness in responding to your needs:

2,841 out of 3,250 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

1,178 out of 1,283 gave 5 stars

Q: Communication and follow-up from the Salesperson:

252 out of 312 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

1,194 out of 1,280 gave 5 stars

Q: Condition of the work area after job completion:

2,762 out of 3,210 gave 5 stars

Q: How likely would you be to use our company again?

2,891 out of 3,259 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,783 out of 3,262 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,785 out of 1,973 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,695 out of 1,955 gave 5 stars

Q: Overall experience with the Service Technician:

1,703 out of 1,928 gave 5 stars

Q: Please rate your overall experience with our company:

2,807 out of 3,247 gave 5 stars

	100% rating 100 by D.P. from Thomaston, GA on 04/10/24 Verified Purchase "Quick, professional service."
	100% rating 100 by M.V. from Hampton, GA on 04/08/24 Verified Purchase "Every individual that we came into contact with Hammond Services was courteous, on time, and listened to what we wanted. Our new HVAC installation for our basement was installed in less than two days. Very professional TEAM! We are extremely satisfied!"
	100% rating 100 by J.L. from Griffin, GA on 04/06/24 Verified Purchase "Hands down best customer service around!!! All of the technicians were on point and answered any questions we had! It was a big job and it was completed in a timely manner! Would definitely recommend this company to anyone! "
	100% rating 100 by C.P. from Griffin, GA on 03/13/24 Verified Purchase "Whole experience with Hammond is always done quickly and professionally."
	100% rating 100 by H.M. from Fayetteville, GA on 03/13/24 Verified Purchase "The three techs who installed our new furnace and AC system really impressed me with their expertise and their work ethic. They were quite an accomplished team. They were also very friendly and communicative. They sought our input and explained all we needed to know about the operation of the new system."
	100% rating 100 by S.M. from Atlanta, GA on 03/13/24 Verified Purchase "Everyone who has come to do work at my house has been very polite, respectful, considerate, professional, and super knowledgeable! They explained things thoroughly and in words that I could understand! Even if I needed more info or something to be explained again, they did so without hesitation. They have cleaned up after their work. They ALWAYS call 20-30 minutes prior to arriving (not all companies call at all). They make me feel like a person and not "just another work order or job". "
	100% rating 100 by E.H. from Griffin, GA on 03/06/24 Verified Purchase "Nothing but good words for the entire team. The technicians, sales rep, and QC were all first-rate."
	100% rating 100 by C.B. from Jonesboro, GA on 02/28/24 Verified Purchase "Excellent, professional!"
	100% rating 100 by J.T. from Newnan, GA on 02/20/24 Verified Purchase "Thank you for the professional service and timely manner in which the service was performed. "
	100% rating 100 by C.R. from Thomaston, GA on 02/20/24 Verified Purchase "Amazing service, friendly staff everyone was so kind and helped us!"

(1,134 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS