VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hale's Heating & Cooling
97.221335036729 100
4.9

703 reviews since April, 2015

Hale's Heating & Cooling
(816) 630-0200 ·
Liberty, MO 64068

Consumer Review Summary

703 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hale's Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

642 out of 695 gave 5 stars

Q: Timeliness in responding to your needs:

630 out of 701 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

446 out of 479 gave 5 stars

Q: Communication and follow-up from the Salesperson:

408 out of 474 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

438 out of 477 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

4 out of 4 gave 5 stars

Q: Condition of the work area after job completion:

636 out of 696 gave 5 stars

Q: How likely would you be to use our company again?

644 out of 697 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

207 out of 219 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

636 out of 697 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

197 out of 214 gave 5 stars

Q: Overall experience with the Service Technician:

202 out of 217 gave 5 stars

Q: Please rate your overall experience with our company:

623 out of 692 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Smithville, MO on Verified Purchase
"Hale's provided a timely quote, explaining tax and Evergy rebates. We did get three quotes; my wife and I thought Hale had the best overall value. We didn't want to go with a large company but wanted a firm large enough to take care of our system over the Long Haul. Thank you, Hale's!"
100% rating 100 from Liberty, MO on Verified Purchase
"Gary was very good about following up with us after the initial estimate. He gave us a fair price and explained the process. His experience made me feel good about the product. I wanted to do business with a local company that offered a quality brand."
100% rating 100 from Kansas City, MO on Verified Purchase
"Hales is always very quick to give us a diagnosis and the best solution for our home and our rental. We appreciate knowing they are timely in their response. Very friendly and fair service! "
100% rating 100 from Excelsior Spg, MO on Verified Purchase
"Everyone was very friendly. That is important to me. I really appreciated it when I was not comfortable with the first thermostat, the technician was very quick to say he would come and change it out and I appreciate that so much. Thank you and we appreciate your company."
100% rating 100 from Kearney, MO on Verified Purchase
"Professional, knowledgeable, and courteous company representatives to have in your home."
100% rating 100 from Liberty, MO on Verified Purchase
"Extremely honest, friendly, professional, knowledgeable. Very efficient. Installation was quick, and smooth, and cleaned up the work site. These guys are great. The owner and office staff were patient, kind, and very helpful. Our go-to from now on. Thank you, Hale’s"
100% rating 100 from Liberty, MO on Verified Purchase
"Excellent experience from start to finish. Thank you Shannon for great customer service!"
100% rating 100 from Plattsburg, MO on Verified Purchase
"Everyone that I have come into contact with at Hale's has been great to work with. Thanks for everything you have done for us."
100% rating 100 from Liberty, MO on Verified Purchase
"We have been satisfied each time you have responded to our needs. We call no one else!"
100% rating 100 from Liberty, MO on Verified Purchase
"Very good job"
(172 Remaining)