VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Russo Bros. & Co.
98.410026187804 100
4.9

390 reviews since April, 2015

Russo Bros. & Co.
(973) 887-1334 ·
East Hanover, NJ 07936

Consumer Review Summary

390 reviews since April, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Russo Bros. & Co.. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

386 out of 389 said yes

Q: Were we able to respond to your needs in a timely manner?

387 out of 389 said yes

Q: Did the salesperson understand and meet your needs?

30 out of 31 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Did the technician and/or service manager understand and meet your needs?

355 out of 357 said yes

Q: Was the work performed to your satisfaction?

380 out of 386 said yes

Q: Was the work area left neat and clean?

379 out of 387 said yes

Q: Would you use our company again and recommend us to others?

375 out of 379 said yes

Q: Please rate your overall experience with our company:

305 out of 354 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Basking Ridge, NJ on Verified Purchase
"Everything went well and the job was finished in a timely fashion"
100% rating 100 from Cedar Knolls, NJ on Verified Purchase
"It's always great to work with you!"
100% rating 100 from East Hanover, NJ on Verified Purchase
"Joe was very nice, and helpful, and he explained everything efficiently. "
100% rating 100 from Chester, NJ on Verified Purchase
"Very professional and quality work. Great people doing the job!!"
100% rating 100 from Woodland Park, NJ on Verified Purchase
"Very happy with the product, service, and installation. Thank you."
100% rating 100 from Denville, NJ on Verified Purchase
"Very efficient and quick work installing a new water heater tank and updating a few gas and water lines."
100% rating 100 from Rockaway, NJ on Verified Purchase
"Anthony, Roman, Carlos, and Keenan did our installation over two days. They were professional, friendly, neat, and competent. They delivered a quality HVAC, HWH and humidifier install as promised with no drama or issues. They confirmed that deciding to go with Russo Bros was a good choice. "
100% rating 100 from Morristown, NJ on Verified Purchase
"My technician Antonio was excellent. Great at explaining what was wrong with my furnace and is an expert in this space. Also just a good person in general. I would use your services again."
100% rating 100 from Morristown, NJ on Verified Purchase
"Great team of technicians. They were professional, courteous, and extremely knowledgeable. Highly recommend!"
100% rating 100 from Denville, NJ on Verified Purchase
"Work was done very timely. Fashion and home were left impeccable. "
(99 Remaining)