95.929863535386 100
4.8

865 reviews since October, 2014

Jansen Heating & Cooling, a Division of Beckman Services, Inc
(513) 561-4888 ·
Cincinnati, OH 45241

Consumer Review Summary

865 reviews since October, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Jansen Heating & Cooling, a Division of Beckman Services, Inc. Here are the results to date:

Satisfaction Ratings
5 Star
88%
4 Star
8%
3 Star
2%
2 Star
1%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1 out of 1 said yes

Q: Were we able to respond to your needs in a timely manner?

1 out of 1 said yes

Q: Did the salesperson understand and meet your needs?

1 out of 1 said yes

Q: Was the work performed to your satisfaction?

1 out of 1 said yes

Q: Was the work area left neat and clean?

1 out of 1 said yes

Q: Would you use our company again and recommend us to others?

1 out of 1 said yes

Q: Courtesy and professionalism of our Phone Representatives:

760 out of 823 gave 5 stars

Q: Timeliness in responding to your needs:

295 out of 335 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

300 out of 346 gave 5 stars

Q: Communication and follow-up from the Salesperson:

266 out of 331 gave 5 stars

Q: Please rate your overall experience with our company:

599 out of 682 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

175 out of 188 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

55 out of 59 gave 5 stars

Q: Condition of the work area after job completion:

621 out of 677 gave 5 stars

Q: How likely would you be to use our company again?

615 out of 686 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

591 out of 686 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

461 out of 500 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

431 out of 491 gave 5 stars

Q: Overall experience with the Service Technician:

443 out of 492 gave 5 stars