4.9
41 reviews since February, 2018
Consumer Review Summary
41 reviews since February, 2018
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Cool Masters Services. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
2 out of 2 said yes
Q: Were we able to respond to your needs in a timely manner?
2 out of 2 said yes
Q: Did the salesperson understand and meet your needs?
1 out of 1 said yes
Q: Did the technician understand and meet your needs?
1 out of 1 said yes
Q: Was the work performed to your satisfaction?
2 out of 2 said yes
Q: Was the work area left neat and clean?
2 out of 2 said yes
Q: Would you use our company again and recommend us to others?
2 out of 2 said yes
Q: Courtesy and professionalism of our Phone Representatives:
37 out of 39 gave 5 stars
Q: Timeliness in responding to your needs:
36 out of 39 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
39 out of 39 gave 5 stars
Q: Communication and follow-up from the Salesperson:
37 out of 39 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
36 out of 39 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
35 out of 39 gave 5 stars
Q: How likely are you to recommend our company to others?
33 out of 39 gave 5 stars
Q: Condition of the work area after job completion:
35 out of 39 gave 5 stars
Q: How likely would you be to use our company again?
35 out of 39 gave 5 stars
Q: Please rate your overall experience with our company:
36 out of 41 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS