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Apollo Heating, Cooling & Plumbing
99.010981741201 100
5

1,092 reviews since June, 2010

Apollo Heating, Cooling & Plumbing
(330) 673-3377 ·
Kent, OH 44240

Consumer Review Summary

1,092 reviews since June, 2010

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Apollo Heating, Cooling & Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
98%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,086 out of 1,090 said yes

Q: Were we able to respond to your needs in a timely manner?

1,083 out of 1,091 said yes

Q: Did the salesperson understand and meet your needs?

1,084 out of 1,089 said yes

Q: Did the technician understand and meet your needs?

1 out of 1 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

86 out of 90 said yes

Q: Was the work performed to your satisfaction?

1,070 out of 1,084 said yes

Q: Was the work area left neat and clean?

1,076 out of 1,085 said yes

Q: Would you use our company again and recommend us to others?

1,080 out of 1,085 said yes

Q: Courtesy and professionalism of our Phone Representatives:

73 out of 78 gave 5 stars

Q: Timeliness in responding to your needs:

77 out of 79 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

73 out of 79 gave 5 stars

Q: Communication and follow-up from the Salesperson:

72 out of 79 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

75 out of 79 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

74 out of 79 gave 5 stars

Q: Condition of the work area after job completion:

70 out of 78 gave 5 stars

Q: How likely would you be to use our company again?

70 out of 79 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

70 out of 78 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

75 out of 79 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

74 out of 78 gave 5 stars

Q: Overall experience with the Service Technician:

73 out of 77 gave 5 stars

Q: Please rate your overall experience with our company:

1 out of 1 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Hartville, OH on Verified Purchase
"Apollo has been a great company to take care of our home."
100% rating 100 from Stow, OH on Verified Purchase
"The entire process from salesman to installation was simple and done promptly. Everyone was professional and courteous."
100% rating 100 from Cuyahoga Fls, OH on Verified Purchase
"It's reliable to my location and I am good with technicians keeping clean after finishing the area."
95% rating 100 from Akron, OH on Verified Purchase
"Very satisfied!"
100% rating 100 from Hartville, OH on Verified Purchase
"Apollo has always been a quality company to work with. Technicians and staff are very knowledgeable and helpful during the job. Highly recommend!"
100% rating 100 from Twinsburg, OH on Verified Purchase
"We completely replaced our furnace and AC after our 22-year-old system failed. It was a surprise we weren’t expecting. The situation was made better by the prompt service and installation of our new system, and everyone was extremely friendly and knowledgeable. "
100% rating 100 from Cuyahoga Fls, OH on Verified Purchase
"Had contact with a large number of your staff and was very impressed with everyone who worked on our problem."
100% rating 100 from Akron, OH on Verified Purchase
"Professional, friendly, and got the job done quickly."
100% rating 100 from Tallmadge, OH on Verified Purchase
"All were very professional."
100% rating 100 from Coventry Twp, OH on Verified Purchase
"The service we receive is above any other! The staff was very professional and courteous. The customer service as well as the product are superb!!! We strive to receive that rate of customer service in all of our daily encounters, but never seem to be able to beat Apollo! Thank you all for what you do! Keep up the great work! "
(208 Remaining)