5
1,054 reviews since December, 2013
Consumer Review Summary
1,054 reviews since December, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoveln Heating & Cooling, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
1,049 out of 1,054 said yes
Q: Were we able to respond to your needs in a timely manner?
823 out of 838 said yes
Q: Did the salesperson understand and meet your needs?
277 out of 277 said yes
Q: Did the technician arrive during the scheduled window of time?
25 out of 25 said yes
Q: Did the technician understand and meet your needs?
586 out of 589 said yes
Q: Was the work performed to your satisfaction?
834 out of 840 said yes
Q: Was the work area left neat and clean?
837 out of 838 said yes
Q: Would you use our company again and recommend us to others?
1,011 out of 1,017 said yes
Q: Was your installation completed in the allotted time promised?
187 out of 188 said yes
Q: Please rate your overall experience with our company:
694 out of 760 gave 5 stars
Q: Was your in home comfort advisor knowledgeable and able to answer all of your questions?
183 out of 185 said yes
Q: Was the work performed to your satisfaction and the area left neat and clean?
211 out of 212 said yes
FEATURED COMMENTS FROM SATISFIED CUSTOMERS