4.9
294 reviews since October, 2013
Consumer Review Summary
294 reviews since October, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Western Heating, Air, and Plumbing. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
113 out of 113 said yes
Q: Were we able to respond to your needs in a timely manner?
111 out of 112 said yes
Q: Did the salesperson understand and meet your needs?
111 out of 113 said yes
Q: Was the work performed to your satisfaction?
110 out of 112 said yes
Q: Was the work area left neat and clean?
112 out of 113 said yes
Q: Courtesy and professionalism of our Phone Representatives:
167 out of 179 gave 5 stars
Q: Would you use our company again and recommend us to others?
287 out of 292 said yes
Q: Timeliness in responding to your needs:
162 out of 180 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
162 out of 179 gave 5 stars
Q: Communication and follow-up from the Salesperson:
154 out of 177 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
170 out of 179 gave 5 stars
Q: Please rate your overall experience with our company:
256 out of 287 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
158 out of 180 gave 5 stars
Q: Condition of the work area after job completion:
155 out of 178 gave 5 stars
Q: How likely would you be to use our company again?
169 out of 180 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS