Customer Reviews for Doug's Service Company

Doug's Service Company

4.9

371 reviews since May, 2012

(985) 446-1111 · CallDougs.com
Thibodaux, LA 70301

Consumer Review Summary

371 reviews since May, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Doug's Service Company. Here are the results to date:

5 Star

98%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

368 out of 371 said yes

Q: Were we able to respond to your needs in a timely manner?

368 out of 371 said yes

Q: Did the salesperson understand and meet your needs?

325 out of 328 said yes

Q: Did the technician understand and meet your needs?

18 out of 18 said yes

Q: Was the work performed to your satisfaction?

333 out of 344 said yes

Q: Was the work area left neat and clean?

362 out of 371 said yes

Q: Courtesy and professionalism of our Phone Representatives:

23 out of 25 gave 5 stars

Q: Would you use our company again and recommend us to others?

363 out of 367 said yes

Q: Please rate your overall experience with our company:

38 out of 43 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

23 out of 25 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

23 out of 25 gave 5 stars

Q: Overall experience with the Service Technician:

23 out of 25 gave 5 stars

	100% rating 100 by Q.J. from Thibodaux, LA on 04/06/24 Verified Purchase "Your technicians are quite good, well-trained and don't guess at how to solve problems."
	100% rating 100 by K.H. from Houma, LA on 02/14/24 Verified Purchase "Everyone was knowledgeable and answered questions as needed, explaining everything that they were doing or had to do."
	100% rating 100 by J.S. from Berwick, LA on 02/12/24 Verified Purchase "After speaking with Dallas we learned why our 6 yr old 4 ton A/C was only giving us 28% output. We found out from Dallas our ductwork was completely wrong. Something 2 other companies never mentioned. Courtney and Mason did a great job in putting in our new ductwork. Courtney was very helpful and informative as he did the installation. All the rooms of our house are comfortable now and we have peace of mind knowing it was done correctly and in turn probably extended the life of our A/C unit."
	100% rating 100 by L.R. from Thibodaux, LA on 01/28/24 Verified Purchase "The technicians were extremely friendly and knowledgeable."
	100% rating 100 by D.P. from Schriever, LA on 01/26/24 Verified Purchase "All your reps sent here over the years were well-schooled and professional. They represent Doug's well."
	100% rating 100 by N.N. from Thibodaux, LA on 12/28/23 Verified Purchase "ENJOYING THE HEAT AND COOL TEMPERATURE SET UP AT THE SAME TIME. ITS WORKING JUST RIGHT. THANK YOU ALL WHO CAME TO INSTALL THE NEW UNIT. GOOD JOB DONE!!!!! HAVE A GOOD DAY TO ALL."
	100% rating 100 by M.F. from Thibodaux, LA on 12/01/23 Verified Purchase "Everyone presented themselves in a polite, knowledgeable fashion and very understanding. I would recommend them to anyone."
	100% rating 100 by A.H. from Vacherie, LA on 11/28/23 Verified Purchase "They are dependable! "
	100% rating 100 by G.P. from Raceland, LA on 10/28/23 Verified Purchase "We are extremely pleased with the professionalism, manners, technical expertise, and cleanliness of everyone associated with the purchase and installation of our system. We would recommend Doug's Service Company to anyone. Thanks for a very pleasant experience."
	100% rating 100 by J.J. from Vacherie, LA on 08/21/23 Verified Purchase "Very Professional Attention to the task at hand Explained Everything! "

(42 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS