Customer Reviews for American Star Total Home Comfort

428 reviews since August, 2012

(630) 775-1772 · sosheat.com
Rolling Meadows, IL 60008

Consumer Review Summary

428 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of American Star Total Home Comfort. Here are the results to date:

5 Star

99%

4 Star

3 Star

2 Star

1 Star

Survey Question Results

Q: Was everyone at our company helpful and courteous?

428 out of 428 said yes

Q: Were we able to respond to your needs in a timely manner?

427 out of 427 said yes

Q: Did the salesperson understand and meet your needs?

418 out of 420 said yes

Q: Did the technician understand and meet your needs?

7 out of 7 said yes

Q: Was the work performed to your satisfaction?

425 out of 426 said yes

Q: Was the work area left neat and clean?

424 out of 427 said yes

Q: Would you use our company again and recommend us to others?

421 out of 422 said yes

Q: Please rate your overall experience with our company:

391 out of 408 gave 5 stars

	100% rating 100 by A.D. from Hoffman Est, IL on 04/17/24 Verified Purchase "Unlike other companies, your salesman did not do a high-pressure sales job which always turns me off. I appreciated his honesty and that he did not hassle me or mislead me with his prices. The installers were great. They were very kind and professional and they did a terrific job with the installation. I have been a customer for over 20 years and there is a reason why I keep coming back to American Star. Thank you."
	100% rating 100 by S.W. from Itasca, IL on 03/06/24 Verified Purchase "I have been using American Star for 10+ years. Very easy to do business with!"
	100% rating 100 by R.M. from Westmont, IL on 02/29/24 Verified Purchase "I've been using you guys for the last couple of years and you always have great customer service!"
	100% rating 100 by F.F. from Addison, IL on 02/11/24 Verified Purchase "The installers were nice and helpful!"
	100% rating 100 by M.N. from Elk Grove Vlg, IL on 01/11/24 Verified Purchase "Have been a customer for over 20 years and have never had a problem with timelines, service or respect for their customers, and price for service. Highly recommend them to everyone. "
	100% rating 100 by C.N. from Roselle, IL on 12/22/23 Verified Purchase "The salesman and both installers were very professional. "
	100% rating 100 by S.R. from Arlington Hts, IL on 12/09/23 Verified Purchase "My two installers were friendly and helpful. They did a great job explaining my new furnace and AC to me. They cleaned up and did a great job. "
	100% rating 100 by M.D. from Schaumburg, IL on 11/26/23 Verified Purchase "Always satisfied with American Star Total Home Comfort."
	100% rating 100 by N.R. from Crystal Lake, IL on 11/16/23 Verified Purchase "Amazing customer service! Very efficient! Thank you for the cookies and lunch bag. Very nice :)"
	100% rating 100 by W.H. from Des Plaines, IL on 10/18/23 Verified Purchase "Very polite, respectful knowledgeable, and skilled technicians and salesperson. High-quality customer service."

(120 Remaining)

Consumer Review Summary

Survey Question Results

FEATURED COMMENTS FROM SATISFIED CUSTOMERS