98.663760424564 100
5

328 reviews since October, 2012

Thompson Heating & Cooling Company
(330) 392-8838 ·
Warren, OH 44483

Consumer Review Summary

328 reviews since October, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Thompson Heating & Cooling Company. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

314 out of 321 said yes

Q: Were we able to respond to your needs in a timely manner?

312 out of 323 said yes

Q: Did the salesperson understand and meet your needs?

194 out of 207 said yes

Q: Did the technician understand and meet your needs?

17 out of 17 said yes

Q: Was the work performed to your satisfaction?

310 out of 323 said yes

Q: Was the work area left neat and clean?

310 out of 324 said yes

Q: Would you use our company again and recommend us to others?

315 out of 324 said yes

Q: Courtesy and professionalism of our Phone Representatives:

5 out of 5 gave 5 stars

Q: Timeliness in responding to your needs:

4 out of 4 gave 5 stars

Q: Communication and follow-up from the Salesperson:

147 out of 168 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

264 out of 273 gave 5 stars

Q: Please rate your overall experience with our company:

313 out of 325 gave 5 stars

Q: Condition of the work area after job completion:

4 out of 4 gave 5 stars

Q: How likely would you be to use our company again?

4 out of 4 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

4 out of 4 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

4 out of 4 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

4 out of 4 gave 5 stars

Q: Overall experience with the Service Technician:

4 out of 4 gave 5 stars