VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Taylor Heating and Plumbing
99.010201603109 100
5

593 reviews since September, 2006

Taylor Heating and Plumbing
(585) 328-9260 ·
Rochester, NY 14624

Consumer Review Summary

593 reviews since September, 2006

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Taylor Heating and Plumbing. Here are the results to date:

Satisfaction Ratings
5 Star
99%
4 Star
0%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

595 out of 595 said yes

Q: Were we able to respond to your needs in a timely manner?

590 out of 594 said yes

Q: Did the salesperson understand and meet your needs?

531 out of 534 said yes

Q: Was the warranty discussed and explained to you?

269 out of 273 said yes

Q: Was the work performed to your satisfaction?

530 out of 534 said yes

Q: Was the work area left neat and clean?

527 out of 534 said yes

Q: Would you use our company again and recommend us to others?

591 out of 594 said yes

Q: Please rate your overall experience with our company:

204 out of 222 gave 5 stars

Q: Did the project manager understand and meet your needs?

60 out of 61 said yes

Q: Did the technicians leave the work area neat and clean?

60 out of 61 said yes

Q: Did the project manager follow up to make sure you were satisfied with the work?

51 out of 58 said yes

Q: Please rate your overall experience

53 out of 57 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Rochester, NY on Verified Purchase
"I had a very positive experience during a service cleaning that ultimately became a new installation. The two things that made the best impression on me were: 1. The project manager(Joe) kindly evaluated and then gave a very relaxing presentation of my options. No pressure. 2. They had a talented team come in, each versatile, but specializing in different aspects of the install. I think that strategy naturally promotes internal auditing and keeps each member of the team putting forth their best efforts."
100% rating 100 from Rochester, NY on Verified Purchase
"Thank you for the good service."
100% rating 100 from Penfield, NY on Verified Purchase
"I am very pleased with the work. They were experienced, professional and they completed the work in a timely manner."
100% rating 100 from Holley, NY on Verified Purchase
"Thank you. My air works awesome!"
100% rating 100 from Pittsford, NY on Verified Purchase
"We couldn't be happier with Tony, his techs and Taylor Heating and Plumbing"
100% rating 100 from Rochester, NY on Verified Purchase
"Nice job and workers are too. Great gift bag!"
100% rating 100 from Rochester, NY on Verified Purchase
"Everyone was great. I loved working with Taylor Heating and Plumbing. Joe made everything so easy."
100% rating 100 from Penfield, NY on Verified Purchase
"From the project manager (Joe) to the technicians, everyone was polite and did a fabulous job. Would definitely use again!"
100% rating 100 from Rochester, NY on Verified Purchase
"My family and my wife's family have been dealing with Taylor for over 65 years. Obviously, we have been more than satisfied."
100% rating 100 from Fairport, NY on Verified Purchase
"Joe was very professional and courteous!"
(12 Remaining)