98.441066374509 100
4.9

1,767 reviews since December, 2005

T.F. O'Brien & Co., Inc.
(516) 488-1800 ·
New Hyde Park, NY 11040

Consumer Review Summary

1,767 reviews since December, 2005

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of T.F. O'Brien & Co., Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

1,747 out of 1,764 said yes

Q: Were we able to respond to your needs in a timely manner?

1,725 out of 1,763 said yes

Q: Did the salesperson understand and meet your needs?

1,614 out of 1,628 said yes

Q: Was the warranty discussed and our maintenance agreements explained to you?

27 out of 32 said yes

Q: Was the work performed to your satisfaction?

1,607 out of 1,628 said yes

Q: Was the work area left neat and clean?

1,725 out of 1,749 said yes

Q: Would you use our company again and recommend us to others?

1,745 out of 1,756 said yes

Q: Courtesy and professionalism of our Phone Representatives:

96 out of 127 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

109 out of 128 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

107 out of 127 gave 5 stars

Q: Overall experience with the Service Technician:

102 out of 125 gave 5 stars

Q: Please rate your overall experience with our company:

94 out of 126 gave 5 stars