4.9
285 reviews since April, 2013
Consumer Review Summary
285 reviews since April, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Royal Class Service. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
195 out of 195 said yes
Q: Were we able to respond to your needs in a timely manner?
194 out of 194 said yes
Q: Did the salesperson understand and meet your needs?
185 out of 185 said yes
Q: Did the technician understand and meet your needs?
9 out of 9 said yes
Q: Was the work performed to your satisfaction?
185 out of 194 said yes
Q: Was the work area left neat and clean?
194 out of 195 said yes
Q: Courtesy and professionalism of our Phone Representatives:
75 out of 88 gave 5 stars
Q: Would you use our company again and recommend us to others?
193 out of 194 said yes
Q: Timeliness in responding to your needs:
79 out of 89 gave 5 stars
Q: Please rate your overall experience with our company:
248 out of 268 gave 5 stars
Q: Condition of the work area after job completion:
80 out of 87 gave 5 stars
Q: How likely would you be to use our company again?
74 out of 90 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
72 out of 88 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
83 out of 88 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
81 out of 87 gave 5 stars
Q: Overall experience with the Service Technician:
81 out of 87 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS