VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Bob Mims Heating & Air
98.126865671642 100
4.9

353 reviews since December, 2015

Bob Mims Heating & Air

Staten Island, NY 10309-0025

Consumer Review Summary

353 reviews since December, 2015

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Bob Mims Heating & Air. Here are the results to date:

Satisfaction Ratings
5 Star
95%
4 Star
4%
3 Star
0%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

334 out of 351 gave 5 stars

Q: Timeliness in responding to your needs:

327 out of 353 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

337 out of 351 gave 5 stars

Q: Communication and follow-up from the Salesperson:

319 out of 347 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

331 out of 351 gave 5 stars

Q: Condition of the work area after job completion:

321 out of 352 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

189 out of 198 gave 5 stars

Q: How likely would you be to use our company again?

337 out of 348 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1 out of 1 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

335 out of 349 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1 out of 1 gave 5 stars

Q: Overall experience with the Service Technician:

1 out of 1 gave 5 stars

Q: Please rate your overall experience with our company:

336 out of 347 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Staten Island, NY on Verified Purchase
"Keep up the great job!"
100% rating 100 from Staten Island, NY on Verified Purchase
"I was very pleased with the entire process starting with the sales representative Dominic and with the lead installer Anthony and his colleagues. Great job and highly recommend Bob Mims Heating and Air Conditioning! "
100% rating 100 from Staten Island, NY on Verified Purchase
"Highly recommend! "
100% rating 100 from Staten Island, NY on Verified Purchase
"Every interaction with every employee over the many, many years with Bob Mim's service to us has been positive, dependable, and reliable. Thank you."
100% rating 100 from Staten Island, NY on Verified Purchase
"Always an excellent experience with Bob Mims!"
100% rating 100 from Staten Island, NY on Verified Purchase
"Great crew!"
100% rating 100 from Staten Island, NY on Verified Purchase
"Professional."
100% rating 100 from Staten Island, NY on Verified Purchase
"George was hands-on and made sure everything was done to detail. It was a pleasure having the crew as well. Cleaned up afterward and sat with us to explain how the system works and showed how thermostats work as well. I would gladly recommend Bob Mims. "
100% rating 100 from Staten Island, NY on Verified Purchase
"Highly professional and courteous service! "
100% rating 100 from Staten Island, NY on Verified Purchase
"Again, Bob Mims earned my business because of George the technician. George was extremely knowledgeable, and professional, and the main reason why I moved forward with the replacement of (2) AC & (2) furnaces... Excellent customer experience."
(153 Remaining)