4.9
549 reviews since March, 2008
Consumer Review Summary
549 reviews since March, 2008
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Russell's Heating, Cooling, Plumbing, & Electric. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
111 out of 111 said yes
Q: Were we able to respond to your needs in a timely manner?
110 out of 111 said yes
Q: Did the salesperson understand and meet your needs?
110 out of 111 said yes
Q: Was the warranty discussed and our maintenance agreements explained to you?
110 out of 111 said yes
Q: Was the work performed to your satisfaction?
110 out of 111 said yes
Q: Was the work area left neat and clean?
110 out of 111 said yes
Q: Would you use our company again and recommend us to others?
111 out of 111 said yes
Q: Courtesy and professionalism of our Phone Representatives:
391 out of 431 gave 5 stars
Q: Timeliness in responding to your needs:
382 out of 433 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
388 out of 433 gave 5 stars
Q: Expertise and workmanship of the Installation Team
395 out of 433 gave 5 stars
Q: Communication and follow-up from the Salesperson:
343 out of 423 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
405 out of 431 gave 5 stars
Q: Condition of the work area after job completion:
374 out of 428 gave 5 stars
Q: How likely would you be to use our company again?
389 out of 434 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
384 out of 433 gave 5 stars
Q: Please rate your overall experience with our company:
377 out of 432 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS