97.655418870525 100
4.9

7,510 reviews since November, 2014

Ranck Plumbing, Heating & Air Conditioning
(717) 397-2577 ·
Lancaster, PA 17601

Consumer Review Summary

7,510 reviews since November, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Ranck Plumbing, Heating & Air Conditioning. Here are the results to date:

Satisfaction Ratings
5 Star
93%
4 Star
6%
3 Star
1%
2 Star
0%
1 Star
0%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

74 out of 75 said yes

Q: Were we able to respond to your needs in a timely manner?

75 out of 75 said yes

Q: Did the salesperson understand and meet your needs?

75 out of 75 said yes

Q: Was the work performed to your satisfaction?

74 out of 75 said yes

Q: Would you use our company again and recommend us to others?

74 out of 75 said yes

Q: Was the work area left neat and clean?

75 out of 75 said yes

Q: Courtesy and professionalism of our Phone Representatives:

6,832 out of 7,331 gave 5 stars

Q: Timeliness in responding to your needs:

6,718 out of 7,356 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

324 out of 338 gave 5 stars

Q: Communication and follow-up from the Salesperson:

302 out of 336 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

316 out of 336 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

309 out of 334 gave 5 stars

Q: Condition of the work area after job completion:

6,871 out of 7,298 gave 5 stars

Q: How likely would you be to use our company again?

6,784 out of 7,354 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

6,527 out of 7,346 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

6,696 out of 7,014 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

6,557 out of 6,982 gave 5 stars

Q: Overall experience with the Service Technician:

6,546 out of 6,947 gave 5 stars

Q: Please rate your overall experience with our company:

6,675 out of 7,317 gave 5 stars