5
1,182 reviews since December, 2012
Consumer Review Summary
1,182 reviews since December, 2012
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Quality Heating & Cooling. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
884 out of 885 said yes
Q: Were we able to respond to your needs in a timely manner?
879 out of 884 said yes
Q: Did the salesperson understand and meet your needs?
449 out of 450 said yes
Q: Did the technician understand and meet your needs?
430 out of 435 said yes
Q: Was the work performed to your satisfaction?
876 out of 884 said yes
Q: Was the work area left neat and clean?
882 out of 885 said yes
Q: Courtesy and professionalism of our Phone Representatives:
276 out of 300 gave 5 stars
Q: Would you use our company again and recommend us to others?
869 out of 873 said yes
Q: Timeliness in responding to your needs:
276 out of 298 gave 5 stars
Q: Please rate your overall experience with our company:
996 out of 1,089 gave 5 stars
Q: Condition of the work area after job completion:
269 out of 291 gave 5 stars
Q: How likely would you be to use our company again?
276 out of 295 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
278 out of 300 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
282 out of 294 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
279 out of 296 gave 5 stars
Q: Overall experience with the Service Technician:
274 out of 292 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS