4.8
35,212 reviews since October, 2013
Consumer Review Summary
35,212 reviews since October, 2013
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Oliver Heating, Cooling, Plumbing & Electrical. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
3,432 out of 3,476 said yes
Q: Were we able to respond to your needs in a timely manner?
3,332 out of 3,467 said yes
Q: Did the salesperson understand and meet your needs?
295 out of 297 said yes
Q: Did the technician understand and meet your needs?
3,111 out of 3,177 said yes
Q: Was the work performed to your satisfaction?
3,362 out of 3,457 said yes
Q: Was the work area left neat and clean?
3,430 out of 3,457 said yes
Q: Courtesy and professionalism of our Phone Representatives:
27,564 out of 31,366 gave 5 stars
Q: Would you use our company again and recommend us to others?
3,328 out of 3,388 said yes
Q: Timeliness in responding to your needs:
26,159 out of 31,411 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
1,910 out of 2,122 gave 5 stars
Q: Communication and follow-up from the Salesperson:
1,682 out of 2,095 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
1,936 out of 2,127 gave 5 stars
Q: Please rate your overall experience with our company:
27,046 out of 33,704 gave 5 stars
Q: Condition of the work area after job completion:
28,291 out of 31,104 gave 5 stars
Q: Expertise and workmanship of the Installation Team:
1,895 out of 2,138 gave 5 stars
Q: How likely would you be to use our company again?
26,092 out of 31,110 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
24,600 out of 31,017 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
27,133 out of 29,305 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
26,088 out of 29,070 gave 5 stars
Q: Overall experience with the Service Technician:
26,136 out of 28,919 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS