VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
IERNA's Heating & Cooling
97.96626984127 100
4.9

730 reviews since August, 2012

IERNA's Heating & Cooling
(813) 948-6355 ·
Lutz, FL 33549

Consumer Review Summary

730 reviews since August, 2012

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of IERNA's Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
97%
4 Star
1%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

723 out of 730 said yes

Q: Were we able to respond to your needs in a timely manner?

712 out of 730 said yes

Q: Did the salesperson understand and meet your needs?

711 out of 717 said yes

Q: Did the technician understand and meet your needs?

11 out of 11 said yes

Q: Was the work performed to your satisfaction?

701 out of 728 said yes

Q: Was the work area left neat and clean?

715 out of 730 said yes

Q: Would you use our company again and recommend us to others?

710 out of 720 said yes

Q: Please rate your overall experience with our company:

614 out of 674 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Land O Lakes, FL on Verified Purchase
"Excellent company--have been a customer for 21 years. The employees are great!"
100% rating 100 from Sun City Center, FL on Verified Purchase
"Very satisfied."
100% rating 100 from Lutz, FL on Verified Purchase
"For unexpected big repairs, it's great that you offer finance options to allow us to fix the issue quickly and with less stress. "
96% rating 100 from Wesley Chapel, FL on Verified Purchase
"Overall good experience. Satisfied with the system."
100% rating 100 from Wimauma, FL on Verified Purchase
"Professional work with a quality product."
100% rating 100 from Tampa, FL on Verified Purchase
"Great company!!"
100% rating 100 from Lutz, FL on Verified Purchase
"Shannon has always been very polite and helpful. No complaints about any of the staff members and a Thank you to all!"
100% rating 100 from Lutz, FL on Verified Purchase
"Replaced two older AC units. The team showed up the next day installed both and left with everything cleaned up. Their service is so good I never call anyone else!"
100% rating 100 from San Antonio, FL on Verified Purchase
"Good work and they were neat."
100% rating 100 from Odessa, FL on Verified Purchase
"Ierna's responded promptly to a request to diagnose a failed unit, provided options for replacing a system that they had installed 13 years prior, installed the new system as promised, and all aspects of the customer experience were excellent. Am a long-time customer of Ierna and will use them again."
(127 Remaining)