VERIFIED CUSTOMER REVIEWS · WWW.TOYOURSUCCESS.COM
Hoover Electric, Plumbing, Heating & Cooling
96.860374414977 100
4.9

857 reviews since June, 2018

Hoover Electric, Plumbing, Heating & Cooling
(877) 274-2772 ·
Troy, MI 48083

Consumer Review Summary

857 reviews since June, 2018

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Hoover Electric, Plumbing, Heating & Cooling. Here are the results to date:

Satisfaction Ratings
5 Star
91%
4 Star
7%
3 Star
1%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Courtesy and professionalism of our Phone Representatives:

773 out of 848 gave 5 stars

Q: Timeliness in responding to your needs:

764 out of 849 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

42 out of 45 gave 5 stars

Q: Communication and follow-up from the Salesperson:

37 out of 43 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

46 out of 47 gave 5 stars

Q: Condition of the work area after job completion:

726 out of 854 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

46 out of 47 gave 5 stars

Q: How likely would you be to use our company again?

765 out of 854 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

760 out of 854 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

765 out of 802 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

742 out of 802 gave 5 stars

Q: Overall experience with the Service Technician:

749 out of 795 gave 5 stars

Q: Please rate your overall experience with our company:

766 out of 852 gave 5 stars

FEATURED COMMENTS FROM SATISFIED CUSTOMERS
100% rating 100 from Dearborn Hts, MI on Verified Purchase
"Jared was great. He explained everything and did everything he said he was going to do."
97% rating 100 from Warren, MI on Verified Purchase
"Very professional and spent a lot of time going over the cause of the issue and different options to fix it."
100% rating 100 from Plymouth, MI on Verified Purchase
"All my expectations were met to my complete satisfaction. All the technicians were professional and respectful of my property. "
100% rating 100 from Dearborn Hts, MI on Verified Purchase
"Every contact with your company has been pleasant and cordial."
100% rating 100 from Van Buren Twp, MI on Verified Purchase
"I was very pleased with the service technician. They were courteous and explained what I needed to know."
94% rating 100 from Royal Oak, MI on Verified Purchase
"David impressed me with his knowledge, courtesy, and responsiveness. "
100% rating 100 from Troy, MI on Verified Purchase
"Thank you! From the time that I call to the time when I connect with the sales team, to the time of installation, every point of contact is stellar. This is why I continue to call Hoover to help me keep my home safe and comfortable."
100% rating 100 from Lake Orion, MI on Verified Purchase
"Great company from the first call to the final install. Our Sales person, Cody was terrific and provided great advice. The installers: Derek, Brad, and Evan were on time and left our home cleaner than it was when they arrived and were no issue having in our home, great to have around. The installers worked as a team and were respectful of each other. They were not the lowest furnace bid we had, we decided to go with them based on the reviews and agree with the reviews that this is a terrific company to do business with. We will continue to work with them in the future for maintenance and would not hesitate to refer them."
100% rating 100 from Clinton Twp, MI on Verified Purchase
"The start-to-finish experience was pleasant, informative, and satisfying with the results. I highly recommend this company!"
100% rating 100 from Detroit, MI on Verified Purchase
"Service personnel were polite and explained everything in detail."
(409 Remaining)