5
3,649 reviews since December, 2002
Consumer Review Summary
3,649 reviews since December, 2002
To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Fred F. Collis & Sons, Inc.. Here are the results to date:
Survey Question Results
Q: Was everyone at our company helpful and courteous?
2,178 out of 2,181 said yes
Q: Were we able to respond to your needs in a timely manner?
2,165 out of 2,181 said yes
Q: Did the salesperson understand and meet your needs?
2,176 out of 2,181 said yes
Q: Did the technician understand and meet your needs?
6 out of 6 said yes
Q: Was the work performed to your satisfaction?
2,173 out of 2,180 said yes
Q: Was the work area left neat and clean?
2,175 out of 2,180 said yes
Q: Would you use our company again and recommend us to others?
2,178 out of 2,181 said yes
Q: Courtesy and professionalism of our Phone Representatives:
1,390 out of 1,445 gave 5 stars
Q: Timeliness in responding to your needs:
1,367 out of 1,450 gave 5 stars
Q: Knowledge and expertise of the Salesperson:
866 out of 891 gave 5 stars
Q: Knowledge and expertise of the Installation Team:
857 out of 889 gave 5 stars
Q: Communication and follow-up from the Salesperson:
838 out of 890 gave 5 stars
Q: Courtesy and professionalism of the Installation Team:
861 out of 891 gave 5 stars
Q: Condition of the work area after job completion:
1,387 out of 1,445 gave 5 stars
Q: How likely would you be to use our company again?
1,405 out of 1,460 gave 5 stars
Q: How likely are you to recommend our company to a friend, colleague or family member?
1,397 out of 1,459 gave 5 stars
Q: Courtesy and professionalism of the Service Technician:
547 out of 558 gave 5 stars
Q: Expertise and workmanship of the Service Technician:
543 out of 562 gave 5 stars
Q: Overall experience with the Service Technician:
534 out of 551 gave 5 stars
Q: Please rate your overall experience with our company:
1,397 out of 1,456 gave 5 stars
FEATURED COMMENTS FROM SATISFIED CUSTOMERS