97.836675935238 100
4.9

7,874 reviews since June, 2014

Brandywine Valley Heating & A/C
(610) 692-3900 ·
West Chester, PA 19380

Consumer Review Summary

7,874 reviews since June, 2014

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Brandywine Valley Heating & A/C. Here are the results to date:

Satisfaction Ratings
5 Star
96%
4 Star
2%
3 Star
0%
2 Star
0%
1 Star
2%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

6,643 out of 6,714 said yes

Q: Were we able to respond to your needs in a timely manner?

6,511 out of 6,708 said yes

Q: Did the salesperson understand and meet your needs?

57 out of 57 said yes

Q: Did the technician understand and meet your needs?

6,526 out of 6,633 said yes

Q: Was the work performed to your satisfaction?

6,484 out of 6,645 said yes

Q: Was the work area left neat and clean?

6,614 out of 6,646 said yes

Q: Would you use our company again and recommend us to others?

6,412 out of 6,499 said yes

Q: Courtesy and professionalism of our Phone Representatives:

436 out of 484 gave 5 stars

Q: Timeliness in responding to your needs:

413 out of 490 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

454 out of 491 gave 5 stars

Q: Communication and follow-up from the Salesperson:

416 out of 489 gave 5 stars

Q: Please rate your overall experience with our company:

5,852 out of 6,837 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

463 out of 486 gave 5 stars

Q: Condition of the work area after job completion:

462 out of 489 gave 5 stars

Q: Expertise and workmanship of the Installation Team:

15 out of 16 gave 5 stars

Q: How likely would you be to use our company again?

454 out of 487 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

451 out of 486 gave 5 stars

Q: Do you have your Final Walk Through Scheduled? If not, please give us a call: (610) 692-3900

44 out of 52 said yes