96.128999594978 100
4.8

2,772 reviews since April, 2013

Goodco Mechanical, Inc.
(814) 238-8180 ·
State College, PA 16801

Consumer Review Summary

2,772 reviews since April, 2013

To Your Success, Inc. is an independent customer satisfaction firm conducting ongoing surveys to verified customers of Goodco Mechanical, Inc.. Here are the results to date:

Satisfaction Ratings
5 Star
89%
4 Star
8%
3 Star
2%
2 Star
0%
1 Star
1%

Survey Question Results

Q: Was everyone at our company helpful and courteous?

245 out of 246 said yes

Q: Were we able to respond to your needs in a timely manner?

241 out of 246 said yes

Q: Did the salesperson understand and meet your needs?

241 out of 243 said yes

Q: Was the work performed to your satisfaction?

238 out of 242 said yes

Q: Was the work area left neat and clean?

241 out of 244 said yes

Q: Would you use our company again and recommend us to others?

243 out of 245 said yes

Q: Courtesy and professionalism of our Phone Representatives:

2,251 out of 2,495 gave 5 stars

Q: Timeliness in responding to your needs:

2,161 out of 2,495 gave 5 stars

Q: Courtesy and professionalism of our Salesperson:

13 out of 14 gave 5 stars

Q: Knowledge and expertise of the Salesperson:

461 out of 534 gave 5 stars

Q: Communication and follow-up from the Salesperson:

167 out of 203 gave 5 stars

Q: Courtesy and professionalism of the Installation Team:

487 out of 536 gave 5 stars

Q: Communication and follow-up from the Sales team:

281 out of 312 said yes

Q: Expertise and workmanship of the Installation Team:

467 out of 537 gave 5 stars

Q: Condition of the work area after job completion:

2,257 out of 2,498 gave 5 stars

Q: How likely would you be to use our company again?

2,194 out of 2,503 gave 5 stars

Q: How likely are you to recommend our company to a friend, colleague or family member?

2,057 out of 2,474 gave 5 stars

Q: Expertise and workmanship of the Service Technician:

1,762 out of 1,960 gave 5 stars

Q: Courtesy and professionalism of the Service Technician:

1,848 out of 1,967 gave 5 stars

Q: Are you satisfied with the quality of the lighting upgrade?

14 out of 14 said yes

Q: Overall experience with the Service Technician:

1,776 out of 1,953 gave 5 stars

Q: How likely are you to recommend our company to another business?

12 out of 14 gave 5 stars

Q: Please rate your overall experience with our company:

2,308 out of 2,715 gave 5 stars